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SHIPPING + RETURNS

Shipping Policy

All deliveries are made by Australia Post parcels and their carriers and are therefore subject to their delivery terms.  If you would like to save yourself the postage costs, you are welcome to collect your wooden toys from me at a market, or from Maida Vale, and you can select this option when you get to the checkout.

 

There is a flat rate shipping charge of $10 in Australia and any orders over $100 qualify for FREE SHIPPING within Australia.

 

Are you sending this as a present?  Let me know and I will gift wrap it and add a card with your greeting at no extra charge!

Returns & Exchanges

We offer a refund or replacement (as available) for any faulty or damaged items.  If you wish to return an item please notify us at info@timbertoys.net within 7 days of receiving your goods.  Please allow up to 14 days for refunds or exchange of items.

 We do not refund or exchange for change of mind.

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